Scope of Services
Clients must notify office in advance if they wish to give any staff member any item to remove from the house for purposes of donation or trash removal (clothing, furniture, toys, books etc.
Provider offers the following satisfaction guarantee for the services outlined above: Clients is to notify provider within 48 hours of the services if he/she is not satisfied with the services. Upon notice of dissatisfaction, Provider will return to the site within 72 hours to correct any points of dissatisfaction. It is understood by the parties to this contract that there will be absolutely no refunds after services are performed, only corrections to ensure satisfaction with the duties of this agreement.
In the event Client needs to cancel a scheduled cleaning appointment at least forty-eight (48) hour notice is required. Notice may be given via phone or email. Should Client fail to give forty-eight (48) hour notice, Client must pay 50% of the fee for the canceled cleaning. If canceled after 6pm the evening prior to the scheduled cleaning the client must pay 100% of the fee for the cancelled cleaning.
Canceling more than three (3) consecutive cleanings, or more than 7 total scheduled cleanings, without prior approval of PROVIDER, will be deemed a material breach and allow PROVIDER to cancel the contract or to seek legal remedies.
In the event PROVIDER needs to cancel a scheduled cleaning appointment twenty-four (24) hour notice will be given to Client. If PROVIDER fails to give twenty-four (24) hour notice, Client will receive a 25% discount on the next cleaning.
For cleanings outside of a recurring contract, the client will be charged a fee of $100.00 if the client cancels within forty-eight hours of the scheduled cleaning or a fee of $200.00 if cancelled after 6pm evening before the scheduled cleaning.