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House Cleaning Terms And Conditions

Provider offers the following satisfaction guarantee for the services outlined above: Clients are to notify provider within 48 hours of the services if he/she is not satisfied with the services. Upon notice of dissatisfaction, Provider will return to the site within 72 hours to correct any points of dissatisfaction. It is understood by the parties to this agreement that there will be absolutely no refunds after services are performed, only corrections to ensure satisfaction with the duties of this agreement.

For residential properties under 2500 square feet, an additional $25 fee that may be assessed in the event that the provider has to perform pickup/removal of excessive personal items prior to exercising the duties under this agreement included in the scope of work.

For residential properties between 2500 and 5000 square feet an additional $50 fee that may be assessed in the event that the provider has to perform pickup/removal of excessive personal items prior to exercising the duties under this agreement included in the scope of work.

For residential properties above 5000 square feet an additional fee at the discretion of the agreement or may be assessed in the event that the provider has to perform pickup/removal of excessive personal items prior to exercising the duties under this agreement included in the scope of work.

Clients must notify office in advance if they wish to give any staff member any item to remove from the house for purposes of donation or trash removal (clothing, furniture, toys, books etc.


The client understands that Sales tax is not included in the pricing above and will be included when invoiced under the laws of the State of New York. All sales are subject to local sales tax rates. Sales Tax is not included in any written proposals, prices provided are all pre-tax. 


There is a 4% surcharge, of total sale, associated with all credit card transactions


PROVIDER will use its own products and supplies. Should Client require the use of special or hypoallergenic products, Client must notify PROVIDER before cleaning begins. Client may provide the product. If Client requires PROVIDER to use specialized products an additional fee may be assessed.


Client will provide PROVIDER access to the Property, and to all areas of the Property scheduled to be cleaned as noted under Scope of Service, at the scheduled upon time. Failure to do so allows PROVIDER to treat the failure as a material breach and cancel the agreement or to seek legal remedies.


In the event Client needs to cancel a scheduled cleaning appointment at least forty-eight (48) hour notice is required. Notice may be given via phone or email. Should Client fail to give forty- eight (48) hour notice, Client must pay 50% of the fee for the canceled cleaning. If canceled after 6pm the evening prior to the scheduled cleaning the client must pay 100% of the fee for the cancelled cleaning.

In the event PROVIDER needs to cancel a scheduled cleaning appointment twenty-four (24) hour notice will be given to Client. If PROVIDER fails to give twentyfour (24) hour notice, Client will receive a 25% discount on the next cleaning. This does not include cancellations out of our control(Includes but not limited to acts of God, Governmental mandates. Etc).

For cleanings outside of a recurring agreement, the client will be charged a fee of $100.00 if the client cancels within forty-eight hours of the scheduled cleaning or a fee of $200.00 if cancelled after 6pm evening before the scheduled cleaning.


The terms of this agreement will be governed by the laws of the State of New York. The state and federal courts located in Suffolk County, New York, will haveexclusive jurisdiction over any case or controversy arising from or relating to this agreement, PROVIDER or any services provided by PROVIDER. Each client consents irrevocably to personal jurisdiction in such courts with the respect to any matters and waives any defense of forum non convenes.


Each party agrees to indemnify and hold harmless the other party and its employees, members, land-lord, successors, and assigns, from any claims, liabilities, losses, damages, and expenses asserted against the other party and arising out of the indemnifying party’s negligence, willful misconduct, and negligent performance of, or failure to perform, any of its duties or obligations under this Agreement. The provisions of this indemnification are solely for the benefit of the parties hereto and not intended to create or grant any rights, agreement or otherwise, to another person or entity.


PROVIDER and any of its employees or agents shall not be deemed to be in breach of this agreement for any delay or failure in performance caused by reasons out of its reasonable control, including acts of God or a public enemy; natural calamities; failure of a third party to perform; changes in the laws or regulations; actions of any civil, military or regulatory authority; power outage or other disruptions of communication methods or any other cause which would be out of the reasonable control of PROVIDER.


In the event that one or more of the provisions of this agreement shall be found unenforceable, illegal or invalid, it shall not affect any other provisions of thisagreement, and this agreement shall be construed as if the provision found to be unenforceable, illegal or invalid had never been contained in the agreement, or the unenforceable, illegal or invalid provision shall be construed, amended and/or reformed to be made enforceable, legal and valid.


The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.


This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives as of the date first above written.

Cleaning Hours

86 Medford Avenue, Suite C, Patchogue, NY, 11772

Mon-Fri 8 AM - 6 PM
Sat-Sun 8 PM - 4 PM

About Us

My name is Jean-Marie Pfeifer and I am the owner of Shore To Shore Cleaning. I started cleaning as a little girl. I remember going to...